Privacy Policy — Optimal Flooring
Last updated: July 2026
Optimal Flooring ("we", "us", "our") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains what personal information we collect, how we use it, and your rights.
Who we are
What information we collect
We collect personal information you provide to us directly, including:
- Your name, phone number, and email address
- Your property address (so we can quote and carry out work)
- Photos you send us of flooring damage
- Details about your flooring repair or installation job
- Payment and invoicing details
We may collect this information when you:
- Fill out a quote or contact form on our website
- Submit a lead form through our Google ads
- Text, email, or phone us
- Engage us for a job
How we use your information
- Provide quotes and respond to your enquiries
- Schedule, carry out, and invoice flooring work
- Communicate with you about your job
- Meet our legal and accounting obligations
We will never sell your personal information to anyone, and we won't send you marketing you haven't asked for.
Third-party services
- Google (advertising and lead forms, website analytics)
- Wix (our website platform and form hosting)
- ServiceM8 (job management and scheduling)
- Xero (invoicing and accounting)
These providers store data securely and are bound by their own privacy obligations. Some data may be stored on servers located outside New Zealand; we only use providers with privacy safeguards comparable to those required under NZ law.
Website analytics and cookies
Our website uses cookies and tools such as Google Analytics and Google Ads to understand how visitors use the site and to measure advertising. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings.
How we store and protect your information
Your information is stored securely in the cloud-based systems listed above, protected by password access and industry-standard security. We keep job and invoicing records for 7 years to meet our tax and legal obligations, after which they are deleted or anonymised.
Your rights
- Access the personal information we hold about you
- Correct any information that is wrong or out of date
- Ask us to delete information we no longer need
To do any of these, contact us at Info@optimalflooring.co.nz We'll respond within 20 working days.
Complaints
If you have a concern about how we've handled your information, please contact us first so we can put it right. If you're not satisfied with our response, you can complain to the Office of the Privacy Commissioner: Website: privacy.org.nz Phone: 0800 803 909
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.